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ICT REQUESTS AND INCIDENT MANAGEMENT

Incident and request management solutions based on the use of a support web portal and a dedicated user service centre.

The user service centre (USC) receives, categorises and submits any incidents to the corresponding technicians in order for them to follow up and resolve.

ICT requests and incident management icon

According to the service level agreed (SLA) we define the:

  • Languages used

  • Service time windows

  • Indicator reports

  • Issue resolution time

OTHER SYSTEMS AND OUTSOURCING UNIT SOLUTIONS